Amazon SP-API Application Service Statement

Dear Amazon Seller,

This statement outlines the SP-API application services we provide as an Amazon Public Developer. We particularly emphasize our pricing policy, core features, and stringent commitment to data security and privacy.

Last Updated: May 21, 2025

Developer Application and Service Introduction

Our company develops applications using Amazon service APIs, equipped with the following core functionalities, dedicated to helping Amazon selling partners enhance operational efficiency and optimize sales performance:

1 Smart Order Management: Our platform efficiently retrieves Amazon order details, including Personally Identifiable Information (PII) such as buyer names, shipping addresses, and contact phone numbers. This PII is strictly processed within our internal ERP system to provide authorized users with accurate order records, comprehensive order tracking, customer service support, and seamless integration with our internal processes. This is crucial for ensuring the integrity of order data, accurately reconciling order information, and offering sellers a complete view of their sales operations.

2. Product Management & Listing: Provides efficient product information management functions, supporting bulk creation, editing, and updating of Amazon product listings (Listing), including price, inventory, and descriptions, significantly boosting listing efficiency.

3. Inventory Control: Real-time synchronization of Amazon inventory data helps sellers monitor inventory levels, prevent overselling or stock-outs, optimize inventory turnover, and provide smart replenishment suggestions.

4. Ad Campaign Optimization: Assists sellers in managing and optimizing Amazon advertising campaigns to improve Return on Ad Spend (ROAS).

5. FBA Logistics Service Support: Offers auxiliary functions related to FBA logistics, such as inventory status inquiry, shipment tracking, and shipment creation.

6. Intelligent Data Analytics & Business Insights

Multi-dimensional Data Reports: Integrate your (seller’s) Amazon sales reports, traffic reports, business reports, brand analytics, and other diverse data sources to generate customized, visualized data dashboards.

Customer Behavior Analysis: Anonymously analyze your (seller’s) customer purchase behavior data (such as purchase frequency, average order value), identify high-value customer groups, and assist in formulating precise marketing strategies.

Product Performance Evaluation: Deeply analyze key metrics such as sales, profit margins, and return rates for each of your (seller’s) product lines, identify star products and slow-moving items, and optimize your product portfolio.

Personalized Brand Analysis Insights: Utilize the Brand Analytics API to provide in-depth interpretation of your (brand owner’s) own product search term performance, market basket analysis, repeat purchase behavior, etc., helping you (brand owners) develop more effective growth strategies.

Custom Reports & Export: Allow sellers to customize reports as needed and flexibly export data for deeper offline analysis or integration with other systems.

7. Market Research & Product Opportunity Insights

Keyword & Product Opportunity Analysis: Combine public Amazon search trend data with your (seller’s) authorized sales data to identify potential best-selling products and market opportunities.

Competitor Analysis & Market Positioning: Conduct comprehensive analysis of competitors’ products, pricing, sales, reviews, etc. in the public market (excluding private data obtained via SP-API), helping sellers accurately position themselves in the market and develop differentiated competition strategies.

8. Buyer-Seller Messaging Service Management

Unified Message Center: Integrate Amazon’s buyer-seller messaging service to provide a unified message management interface, enabling sellers to efficiently handle buyer inquiries, order issues, and after-sales service.

Message Categorization & Priority Management: Automatically categorize messages (such as order inquiries, return requests, product issues) and set priorities based on urgency to ensure important messages are handled promptly.

9. Accounting, Tax & Financial Reporting

Financial Data Integration: Automatically obtain Amazon settlement reports, transaction reports, fee reports, etc., and categorize and summarize financial data.

Intelligent Reconciliation & Difference Analysis: Assist sellers in reconciling Amazon settlements with internal accounts, automatically identify and flag potential discrepancies, and simplify the financial verification process.

Tax Assistance Reports: Generate basic reports in compliance with local tax requirements based on Amazon’s tax-related data, assisting sellers in preparing for tax filing.

Profit Analysis & Cost Control: Combine sales, advertising costs, FBA fees, return costs, etc., to provide multi-dimensional profit analysis reports, helping sellers clearly understand all expenses and optimize cost structures.

10. Promotion Management & Optimization

Promotion Creation & Management: Assist sellers in creating and managing various Amazon promotions, including coupons, Lightning Deals, Buy One Get One Free, etc.

Real-time Promotion Performance Tracking: Monitor the performance of promotional activities in real time, including participant numbers, conversion rates, sales growth, and provide visualized reports.

11. Customer Feedback & Review Management

Centralized Management of Reviews & Feedback: Automatically capture and centrally manage buyer reviews and seller feedback on Amazon, making it easy for sellers to view and manage them in one place.

Review Reply & Guidance: Provide convenient review reply functions and intelligently remind sellers to respond to key reviews, actively guiding buyers to leave more positive feedback.

12. Global Selling & Multi-Marketplace Operation Support

Unified Management Across Multiple Marketplaces: Support sellers in managing stores across different Amazon marketplaces (such as North America, Europe, Asia, etc.), including products, orders, inventory, and advertising.

Localized Operation Assistance: Provide operational guidance and data analysis tailored to the policies, languages, and market characteristics of different marketplaces, assisting sellers in adjusting their localized operation strategies.

13. E-commerce Solution Connector

Flexible System Integration: Provide standardized API interfaces and data export functions, supporting seamless integration with third-party ERP, CRM, WMS, and other e-commerce solutions to achieve data interconnection and business process automation.

Customized Data Flow: Allow users to customize data synchronization frequency and field mapping according to their business needs, ensuring the accuracy and efficiency of data flow.

Data Management & Policy Commitment

Our company hereby solemnly commits to strictly adhering to all Amazon policies and regulations, ensuring full compliance when using the Amazon Selling Partner API (SP-API). We deeply understand the importance of protecting data security and user privacy and fully comply with multiple clauses of Amazon's Acceptable Use Policy (AUP):

●Regarding Transparency (AUP Sections 2.2 and 2.4): We always maintain transparency with authorized users, clearly and accurately informing them about the types, content, and specific uses of the Amazon data accessed. If the use of AI models for data analysis, prediction, or decision support (e.g., inventory forecasting, sales trend analysis) is involved, we will clearly state the model's purpose, primary data sources, core calculation methods, and data timeliness to ensure users have a clear understanding of the services we provide, achieving full transparency in data usage.

●Regarding Compliance with Laws and Regulations (AUP Section 2.5): We commit to complying with all applicable laws, regulations, and industry standards, including but not limited to data privacy and protection regulations (such as the EU's General Data Protection Regulation (GDPR) and China's Cybersecurity Law). We strictly adhere to legal requirements at every stage of data processing to fully protect users' personal information and business data security.

●Regarding Data Minimization (AUP Section 3.8): We only collect data obtained through the Amazon SP-API that is necessary to implement the functions of this application and provide services to authorized users. We will never request or acquire any information beyond this scope, ensuring the principle of data collection and usage minimization to maximally reduce the impact on user privacy.

●Regarding Data Aggregation and Sharing Restrictions (AUP Section 4.4): We fully recognize the importance of protecting Amazon selling partner data. We solemnly commit never to aggregate data obtained through the Amazon SP-API across authorized user businesses or customer scopes, nor to provide, sell, or share this data in any form with any third party, including entities that compete with this application or authorized users. We implement strict technical and administrative measures to ensure that the scope of data usage is strictly limited to serving the authorized user's own business, preventing improper use or disclosure of data, and safeguarding the legitimate rights and commercial secrets of data subjects.

●Regarding Confidentiality of Amazon Business Insights (AUP Section 4.5): We deeply understand the sensitivity and value of Amazon business insights. We commit not to promote, publish, or share any insights, data analysis reports, or other internal information obtained from the SP-API about Amazon's business, nor to use these insights or data for our own application's business operations, market research, or any unauthorized decisions, resolutely upholding the confidentiality and integrity of Amazon data.

Data Security Management Measures

In terms of data security management, we adopt multi-level and comprehensive technical and management measures to ensure the integrity, confidentiality, and availability of data. We strictly comply with all relevant Amazon security policies and best practices, including "Vulnerability Management," "Network Protection Guidelines," "Key Security Controls Guidelines," "Logging and Monitoring," "Data Encryption and Recovery," "Incident Response," and "Sensitive Credential Protection":

● Strict Data Access Control Mechanisms:

We have established rigorous data access control mechanisms, implementing unique identity recognition, multi-factor authentication (MFA), and adhering to the Principle of Least Privilege. Only authorized personnel with a "need-to-know" basis can access relevant data, and each employee can only access the minimum data necessary to fulfill their duties. All access activities are thoroughly logged and audited, with regular reviews of access permissions.

● Data Storage and Encryption:

For data storage, we use industry-standard strong encryption technologies (such as AES-256) to ensure the security of data both at rest and in transit, preventing unauthorized access. All data is stored in cloud service environments that meet high security standards, with robust physical and network security protections. We implement key management policies to ensure the secure generation, storage, rotation, and destruction of encryption keys.

● Data Classification and Graded Management:

We classify and grade data, applying differentiated protection measures based on the importance and sensitivity of different data types. We also regularly review and clean up data to ensure its accuracy and integrity, and promptly delete data according to policy.

● Data Backup and Recovery:

We perform regular automated backups or archiving of Amazon information, securely storing them in encrypted cold storage services to prevent data loss or damage. All backup data is also encrypted with AES-256. We regularly test data recovery processes to ensure rapid and complete data restoration in the event of data loss.

● Comprehensive Data Security Incident Response Plan:

We have developed a comprehensive data security incident response plan, including vulnerability management, penetration testing, code security reviews, real-time monitoring, abnormal behavior detection, and automated threat protection mechanisms (such as WAF, IDS/IPS) to prevent, identify, and respond to potential security threats. In the event of any data security incident (such as database intrusion, unauthorized access, or data breach), we will immediately initiate the emergency response process, take containment, eradication, and recovery measures, and notify Amazon (at sp-api-security@amazon.com) within 24 hours as required, to minimize impact. We regularly conduct security drills and employee security training to enhance overall security awareness and response capabilities.

● Network Protection Measures:

Our applications are deployed in protected network environments, implementing firewalls, intrusion detection/prevention systems (IDS/IPS), and using network segmentation to isolate data of different security levels. All communications with Amazon SP-API are conducted over encrypted channels using TLS 1.2 or higher, ensuring the confidentiality and integrity of data transmission.

● Sensitive Credential Protection:

We strictly follow Amazon's guidelines for sensitive credential protection. All API credentials, keys, and other sensitive information are stored in secure environments using strong encryption technologies, with strict access controls. We prohibit hardcoding credentials in code repositories, configuration files, or any publicly accessible locations. Credential rotation and management processes are automated and strictly audited.

Personally Identifiable Information (PII) Retention and Deletion Policy

PII data is collected and retained solely for the purpose of order fulfillment. In accordance with Amazon's data protection policy, we will securely delete all PII data within 30 days after the order has been shipped and successfully delivered. If extended data retention is mandated by law or regulation, we will encrypt it and store it in a secure and compliant cold storage service, accessing and using it only within legal limits.

External Party Sharing of Amazon Information Statement

Our company does not share Personally Identifiable Information (PII) obtained from Amazon with any external parties.

For our smart logistics tracking service, we may share non-PII order information (such as order ID, tracking number, and carrier name) with selected third-party logistics tracking service providers. This sharing occurs via secure encrypted channels and is used solely to provide real-time shipment status updates to authorized users. All such data sharing strictly adheres to the principle of least privilege and is limited to what is necessary for application functionality, fully complying with Amazon's data protection policy.

Contact Us

If you have questions about this privacy policy or your data, please contact us, We look forward to contributing to the Amazon seller community and helping sellers achieve greater success on the Amazon platform！

Email: jack@bytesmonster.cn

Address: No. 509, 5th Floor, Lianhong Village Office Building, Pingxiang Economic and Technological Development Zone, Pingxiang City, Jiangxi Province, China